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Mementos like wind chimes, garden stones, and photo keepsakes make powerful gifts that help to commemorate the lives of departed loved ones, friends, and pets. We also have a wide range of thoughtful memorial gifts to pay tribute to those who have passed on. Explore our huge variety of home decor gifts today! With fall nearly here, it's a great time for a refresh of your home's decor, whether it's in the kitchen or living room, or just adding an accent to a bare wall. The iCare culture engages associates with intrinsic rewards that create value and afford sustainable growth.GiftsForYouNow makes it easy to find one-of-a-kind gifts that are sure to put a smile on any recipient's face, whether it's a cozy blanket to snuggle up with or a garden flag featuring a beautiful design. Environmental transformations, whether organizational, technological, or both, are best weathered by an engaged workforce. The changing needs of patients and the healthcare marketplace require nimbleness to adapt and flourish. ICare is more than just a website – iCare represents a branded culture for CareCentrix. iCare refocuses the spotlight on accomplishments that drive the business. Associates receive points for referring candidates who become successful associates with CareCentrix.Īssociates in different offices now have more opportunity to connect and collaborate as they get to know each other through profile pictures and recognitions. CareCentrix implements the most outstanding ideas and rewards the contributing associates with iRecognize points.Įmployee referrals have shifted into the iCare program. Senior leaders review and evaluate the suggestions.
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Associates can submit ideas about how to improve the business. Three months later, the news feed continues to boast a new recognition every fifteen minutes, on average.Īn important facet of iCare is the Bright Ideas program. Meaningful, specific recognitions started the first day. Within the first month, 80% of CareCentrix associates activated their iCare accounts. The iCare web platform launched company-wide during Customer Service Week. These news feed events generate lots of buzz – especially when associates find out about the boss’s birthday and surprise him or her by "remembering." System recognitions generate automatically to recognize associate birthdays and service anniversaries as well. The iRecognize points create a powerful relationship between the reward and the value of actions that uphold the company’s core values. iRecognize points are reserved for associate actions that uphold CareCentrix core values:Īssociates redeem points for gift cards, merchandise, travel and entertainment. Leaders utilize iRecognize to award points to associates, along with a meaningful recognition. Associates receive the additional reinforcement from peers who echo and expand on the sentiments of the original acknowledgement. Those who view the news feed can "Like" or comment on recognitions. They appear on the iCare website alongside the profile pictures of the recognizer and recognized. They can be awarded peer to peer, associate to leader or leader to associate.
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The iThankYou recognitions are free and unlimited. A Facebook-style news feed posts recognitions company-wide in real time. The backbone of iCare is a web-based platform that leaders and associates use to recognize others for great work.
The program emphasizes accountability of the individual (i) and excellent patient care. Leaders in the company collaborated to create a cultural initiative called iCare. How are we going to attract new talent? Involve our key associates? Keep our best performers? Maintain high standards of patient care while the company continues to grow?ĬareCentrix realized that the organization needed to grow its culture of engagement in order to continue its success. As CareCentrix approached a period of expected growth – and more change – questions about recruiting and retention became frequent water cooler conversation. Recent technological and organizational changes had transformed the call center’s fundamental environment. Building a strong culture of excellence positions the business to thrive in the evolving healthcare marketplace. The complexity can make anyone want to seek medical attention.Įngaged associates are an integral part of CareCentrix’s leading position in providing home health benefits management. Add intricate healthcare regulations, patient care and privacy, and complicated cases that require multifaceted solutions. Start with seven busy call centers in four time zones responding to the needs of patients and health care professionals in fifty states.
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